M‑DRIVE ML1000 Series
If you have any questions that aren’t answered on this page, please feel free to contact us at firstname.lastname@example.org!
In addition to the FAQ section, you can log an inquiry or case issue to email@example.com. Please provide the Serial/ID# located on the side of the main housing in your email to us. From there, your case will be logged into our system for follow-up, tracking, and resolution.
Motus Labs values every customer as a partner, where bi-directional dialogue benefits both parties. Your input will only enhance our offerings, ensuring that our products continue to meet your various use cases. Whether your inquiry is related to a ‘How To’ or a ‘Product Issue’ question, please never hesitate to contact us.
It is recommended that for this drive, stepper motors size NEMA 23 or larger is suggested.
Your personal judgment on nut/bolt composition is best, based on your intended use case. Be conscious not to over-tighten, so you do not mar the composition of the housing.
Any breach of the main housing, modification, or alteration to the ML1000 series drive is prohibited and will void the product Warranty.
The ML1000 series drive is designed as a complete product, not a modularized offering. All components within the ML1000 series drive are self-contained, designed to work specific to the overall ML1000 series drive product spec. Specific internal components within the ML1000 series drive are not separately available.
Once you register a case via firstname.lastname@example.org, we will work with you to identify and resolve the issue. In the event we cannot address the issue remotely, we will issue an RMA for the return of the product to Motus and ship out a replacement ML1000 series drive, per our Warranty representation. Return shipping instructions will be included in the RMA email confirmation back to you. Please complete the RMA request and share with us the use-case and shortcomings so we can better understand the environment in which the product failed to adequately perform.
The ML1000 series drive will operate best in normal operating environments. Operating in extreme operating environments is not recommended.
Designed as a precision instrument, the drive should be handled and cared for in the same manner as any other precision instrument.
Currently, Motus Labs is focused on offering drive technology. We continue to evaluate the rationale of offering an accessory program and will articulate any plans via the website as they develop.
Motus Labs is constantly soliciting customer input on the performance of our products. Simply email us at email@example.com so we can obtain your feedback and issue you a promotional discount code.