M‑DRIVE ML1000‑32‑104

In addition to this FAQ section, please go to our Support page and submit a Support Request. After submission, we will provide you a password to access the M-DRIVE Technical FAQs. Please provide the Model# and Serial/ID# located on the side of the main housing. From there, your case will be logged into our system for follow-up, tracking, and resolution.

Motus Labs values every customer as a partner, where bi-directional dialogue benefits both parties. Your input will only enhance our offerings, ensuring that our products continue to meet your various use cases. Whether your inquiry is related to an ‘Application solution’ or a ‘Product/Issue’ question, please never hesitate to contact us.

It is recommended that for this drive, stepper motors size NEMA 23 or larger is suggested.

Your personal judgment on nut/bolt composition is best, based on your intended use case. Be conscious not to over-tighten, so you do not mar the composition of the housing.

Any breach of the main housing, modification, or alteration to the ML1000 series drive is prohibited and will void the product Warranty.

The ML1000 series drive is designed as a complete product, not a modularized offering. All components within the ML1000 series drive are self-contained, designed to work specific to the overall ML1000 series drive product spec. Specific internal components within the ML1000 series drive are not separately available.

Once you register a case via support@motus-labs.com, we will work with you to identify and resolve the issue. In the event we cannot address the issue remotely, we will issue an RMA for the return of the product to Motus and ship out a replacement ML1000 series drive, per our Warranty representation. Return shipping instructions will be included in the RMA email confirmation back to you. Please complete the RMA request and share with us the use-case and shortcomings so we can better understand the environment in which the product failed to adequately perform.

The M-DRIVE’s standard ambient temperature range is 5°C to 45°C. However, when operation involves sustained drive surface temperatures above 45°C, the lubrication life of the grease may be reduced.

The ML1000 series drives are not protected against rust.  The drive should be protected from high humidity and condensation, excessive dust, vibration, and magnetic fields. If your application requires enhanced corrosion resistance, please contact us to determine available options.

Designed as a precision instrument, the drive should be handled and cared for in the same manner as any other precision instrument.

Currently, Motus Labs is focused on offering drive technology. We continue to evaluate the rationale of offering an accessory program and will articulate any plans via the website as they develop.

Motus Labs is constantly soliciting customer input on the performance of our products.  Simply email us at support@motus-labs.com so we can obtain your feedback and issue you a promotional discount code.

Currently, we only offer fully assembled and tested units, which have already been optimized in terms of torque density, precision, and lifetime.

The standard lubrication for our drives is VIGOGREASE REO, an EP lithium grease with excellent wear resistance.

The M-Drive’s standard ambient temperature range is 5°C to 45°C. However, when operation involves sustained drive surface temperatures above 45°C, the lubrication life of the grease may be reduced.

The M-Drive architecture utilizes a unique pre-load technology designed to provide zero backlash over the life of the drive.