Answers to the most common questions regarding our innovative drive
M‑DRIVE ML1000 SERIES
If you have any questions that aren’t answered on this page, please feel free to contact us at firstname.lastname@example.org!
Who should I contact at Motus Labs if I have any questions about the performance of my ML1000 series drive?
Can support assist me with ‘Application solution’ questions or is it limited to ‘Product/Issue’ inquiries?
Motus Labs values every customer as a partner, where bi-directional dialogue benefits both parties. Your input will only enhance our offerings, ensuring that our products continue to meet your various use cases. Whether your inquiry is related to an ‘Application solution’ or a ‘Product/Issue’ question, please never hesitate to contact us.
What specification of motors or step-motors is the ML1000 series drive is designed to work with?
It is recommended that for this drive, stepper motors size NEMA 23 or larger is suggested.
When attaching the ML1000 series drive to a motor, is there a specific nut/bolt composition and tightness range recommended?
Your personal judgment on nut/bolt composition is best, based on your intended use case. Be conscious not to over-tighten, so you do not mar the composition of the housing.
Will I void my Warranty if I open or retrofit my ML1000 series drive?
Any breach of the main housing, modification, or alteration to the ML1000 series drive is prohibited and will void the product Warranty.
Can I customize or switch out any components within the ML1000 series drive?
The ML1000 series drive is designed as a complete product, not a modularized offering. All components within the ML1000 series drive are self-contained, designed to work specific to the overall ML1000 series drive product spec. Specific internal components within the ML1000 series drive are not separately available.
If I encounter a product issue with the ML1000 series drive that cannot be proactively resolved, is there an RMA process in place to obtain a replacement ML1000 series drive?
Once you register a case via email@example.com, we will work with you to identify and resolve the issue. In the event we cannot address the issue remotely, we will issue an RMA for the return of the product to Motus and ship out a replacement ML1000 series drive, per our Warranty representation. Return shipping instructions will be included in the RMA email confirmation back to you. Please complete the RMA request and share with us the use-case and shortcomings so we can better understand the environment in which the product failed to adequately perform.
Can I run my ML1000 series drive in any type of environment (temperature, dry, damp, inside, outside, etc) that won’t void my warranty?
The M-DRIVE’s standard ambient temperature range is 5°C to 45°C. However, when operation involves sustained drive surface temperatures above 45°C, the lubrication life of the grease may be reduced.
The ML1000 series drives are not protected against rust. The drive should be protected from high humidity and condensation, excessive dust, vibration, and magnetic fields. If your application requires enhanced corrosion resistance, please contact us to determine available options.
Do you recommend any special handling when working with the ML1000 series drive?
Designed as a precision instrument, the drive should be handled and cared for in the same manner as any other precision instrument.
Does Motus Labs offer any input adapters, mounting plates, motors, or any other complimentary products to the ML1000 series drive for sale?
Currently, Motus Labs is focused on offering drive technology. We continue to evaluate the rationale of offering an accessory program and will articulate any plans via the website as they develop.
Does Motus Labs offer any type of financial incentive for me to provide feedback on the performance of my ML1000 series drive?
Motus Labs is constantly soliciting customer input on the performance of our products. Simply email us at firstname.lastname@example.org so we can obtain your feedback and issue you a promotional discount code.
Do you offer a component set, or just assembled drives?
Currently, we only offer fully assembled and tested units, which have already been optimized in terms of torque density, precision, and lifetime.
Which type of lubrication does M-DRIVE use?
The standard lubrication for our drives is VIGOGREASE REO, an EP lithium grease with excellent wear resistance.
What is the M-DRIVE’s rated operating temperature range?
The M-Drive’s standard ambient temperature range is 5°C to 45°C. However, when operation involves sustained drive surface temperatures above 45°C, the lubrication life of the grease may be reduced.
Does the M-DRIVE maintain zero backlash over the full lifetime?
The M-Drive architecture utilizes a unique pre-load technology designed to provide zero backlash over the life of the drive.